Phone: (518) 346-2030 | Mon-Fri: 7:30AM - 6PM | Sat: 8AM - 12PM | Sun: Closed

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Hospital Policies

No Show/ Cancelation Policies for River Road Animal Hospital

Doctor Visits:

If the appointment is missed and we are not able to get ahold of you after the appointment time to reschedule, you will be sent an initial letter stating you missed your appointment and going forward you will be charged a $50 fee. This fee is subject to interest.

Technician Visits:

This is on a strike system. Once 3 no-show visits have been reached you will receive the initial letter stating you have missed a certain number of technician appointments and any no-shows going forward you will be charged a $20 fee. This fee is subject to interest.

Surgery Visits:

Surgeries that are not canceled with at least 24 business hours in advance or missed surgical appointments with no warning will incur a $100 fee. This fee is subject to interest. Additional surgical appointments cannot be made until the fee is paid in full.