Phone: (518) 346-2030 | Mon - Fri: 7:30AM - 6PM* | Sat, Sun: Closed | *Closed daily from 12:30 - 1:30 for lunch.

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Hospital Policies

No Show/ Cancelation Policies for River Road Animal Hospital

New Client Deposit Policy:

A deposit for the exam is required to set up an appointment. This deposit is non-refundable if the practice is not notified of cancelation/rescheduling with 24 business hours in advance. If the client needs to reschedule or cancel the day of because of an extenuating circumstance, it is at the discretion of the Hospital Manager and/or the Medical Director if the deposit is refundable.

No-Show Policy:

The first time an appointment is missed, an initial warning letter will be sent. The 2nd time it happens, a $50 fee will be applied to the account. 3rd time it happens, another $50 fee will be applied, and a deposit will be required for all future appointments. 4th time it happens, another $50 fee will be applied, the deposit is forfeited and at the discretion of the Hospital Manager and/or the Medical Director, a letter will be sent releasing said client from the practice. This fee is subject to interest.

Surgery Cancellation Fee:

Surgeries that are not canceled with at least 24 business hours in advance or missed surgical appointments with no warning will incur a $100 fee. This fee is subject to interest. Additional surgical appointments cannot be made until the fee is paid in full.